Analyze advantages and disadvantages and break through communication barriers

Electric forklift manufacturer believes that there is an old saying in China that is very reasonable: the right of two interests is the most important, and the right of two evils is the least. This is human nature. In communication, if you want to persuade the other party, the best way is to analyze the advantages and disadvantages for the other party, so that the other party can understand that if you listen to your opinions, you can avoid risks or get benefits.

When analyzing the advantages and disadvantages for the other party, the analysis should be pertinent and realistic. Both advantages and disadvantages should be related to the other party's vital interests. The reason why managers sometimes encounter communication barriers when coordinating their work is not that the other party is stubborn and unchangeable, but that the managers have not found the points that the other party really cares about. The electric forklift manufacturer believes that if you can find the other party's interests, conform to the other party's preferences, start from the other party's point of view, and analyze the advantages and disadvantages of the other party's position, you can certainly eliminate all communication barriers.

The electric forklift manufacturer will give you an example. A department manager was very angry because the manager at the same level said something bad. He went to the general manager and insisted that the person who said something bad should apologize at the company's regular meeting. In the face of angry employees, the general manager first calmed his emotions, Then analyzed the advantages and disadvantages for him: "What's the advantage of asking him to apologize publicly? People know what he said is false. If you insist that he admit his mistakes and make him lose face, he will resent you more and the relationship between colleagues will be more tense. The project your department is carrying out now needs close cooperation from other departments. If your relationship is strained, how can you carry out your project? Once the project fails, your department's year-end bonus will be It will be affected. At that time, all the employees have their opinions. What should you do as a department manager? " These analyses made the department manager give up his original idea and soon put himself into his work seriously.

People are self interested and can only do what is best for them. When communicating with employees, leaders should be good at analyzing the advantages and disadvantages. Through observation and understanding of employees, they can analyze their interests from the perspective of the other party, and use the gains and losses of the other party as the fulcrum of weighing, so that the other party thinks your proposal is entirely for his sake, and then agree with your views. Electric forklift manufacturer believes that a manager who knows how to skillfully break through communication barriers is an excellent manager.