How do forklift manufacturers in china establish the correct service mentality?

 

When forklift manufacturers in china do vocational training for their salesmen, in addition to the product training of the electric forklift itself, they also require the salesmen to actively consider issues from the customer's standpoint. I have to admit that the business or customer service of forklift manufacturers are excellent talents who integrate professional knowledge and emotional communication.

In the process of talking with customers, proactively explore the needs of customers. The proactiveness of electric forklift manufacturers here does not mean to please customers blindly and make a flattery look. The proactiveness here refers to using one's own professional knowledge to consider issues that the customer has not considered. Communicate effectively with a conversation method acceptable to customers.

Forklift manufacturers in china adhere to the principle of customer first in the process of business negotiations with customers, but the final result must be a win-win situation. The business staff of electric forklift manufacturers often encounter customers who are very depressed. Due to the investment of a lot of time and energy in the early communication, the customer depresses the price to the point where we cannot bear it. There is a kind of unwillingness and low price transaction. Losing money, if the transaction is not completed, the initial investment was wasted, so a tug of war with the customer started. At this time, we may need to calm down first, calm down the mentality, and let the customer think about it, and don't rush him.

Forklift manufacturers in china will also talk about the relationship between giving and taking when they conduct business training for their employees. For customers, we can only get the rewards we deserve if we give high-quality products and satisfying services. There is no unreasonable request here, whether it is a fair transaction between the customer and us or between us and the customer. There is no "claim" in the business concept of electric forklift manufacturers.